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Return Policy

Any opened or unsealed items cannot be returned. When you receive your package, promptly check the items to make sure the item(s) is correct. ElementsBeautyShop.com will accept returns of unopened, sealed, or incorrect items only.

Please contact our customer service team prior to sending your return to obtain an RMA number. Returns will not be accepted without a valid RMA listed on the outside of the box.

Include a copy of your invoice for the original purchase, as well as your provided RMA number. The product must be in the original condition, sealed, and in original packaging. The returned product must be received by us within 30 days from the day you receive your order. We will replace the item for you, or credit your original form of payment, depending on your desired and indicated preference.There will be a 15% restocking fee on returned items. Shipping cost are not refunded. Refunds will not be given for items that are received after the 30 days.

Send returns to:

Elements Beauty Shop
3425 West Cary St
Richmond, VA 23221

Thank you for shopping with Elements Beauty Shop.